Why can't I see the hyperlinks under the various menus when I enter my login and password?


Your login and password may not be active due to unpaid fees associated with your account.  To check if you have unpaid fees in ECF go to Utilities then click on Internet Payments Due.  All outstanding fees must be paid before your account can become active again.

Also, a login and password may not be active due to an attorney ECF account holder being ineligible to practice before the Bankruptcy Court due to a suspension, disbarment or resignation from the Northern District of California Federal Bar.  To be reinstated to practice in the Northern District, a suspended, disbarred or resigned attorney ECF account holder must contact the District Court at https://www.cand.uscourts.gov/attorneys/admission-to-practice/.

Additionally, a password not used to access ECF for a continuous period of at least five (5) years, is automatically deactivated.  Please contact the CM/ECF Helpdesk at helpdesk@canb.uscourts.gov for assistance reactivating your account.  When contacting the helpdesk please have the following information for your account:

  • Name, Bar ID (if applicable)
  • Firm Name (if applicable)
  • Address
  • Telephone number
  • Email and secondary email (if applicable)
  • Reason account is deactivated (For example: automatic deactivation for non-use, resignation, suspension, disbarment).   
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